How do I place an order?

There is an order form at the bottom of the page and every product page. Kindly fill in all the details and submit the form. After which, we will email you to confirm your order and the necessary payment information within 24 hours.

What does the Pending Status means?

Once an item is sold, it’s status will be updated as sold. If the status is updated as pending it means that there is currently an order placed by a buyer on the item but the sale is not yet close. Customer can feel free to email us to get an update on the item status. In the case that the buyer did not pay at the given time, the item will be release to the next customer.

What forms of payment do you accept?

Currently, we only accept POSB/DBS internet banking, ATM transfer and Interbank transfer.

What if I delay my payment?

To be fair to the other customers, we reserve the right to release your ordered items if we do not receive payment within 2 days after your order.

Do you do meet ups?

We do not do any meet ups at the moment. All items will be sent out by post, which we believe is faster and more convenient. Ordered items will usually reach destination address within 3 – 5 working days upon payment.

What is the difference between normal and registered postage?

Items sent by normal post are sent like a normal regular letter to your mail box. Buyers would have to bear the risks of lost mails as it’s almost impossible to track back a lost mail via normal postage. For customers who opt for registered mail, we will provide you with a registered article (RA) no. to check the status of your order at the Singapore Post website.

Why just once a month?

Each collection is carefully sourced, planned, shoot and executed at Theblackdogstore. As we are all studying and working full time at the same time, we launch one collection per month at the moment, so instead of launching by batches a few times a month, we try to launch as much as we can in each monthly collection. In return we also hope to help our customer save postage fees this way.

What is the size of your model?

Derrick – Topmen size S/M of height 169cm.

Last but not least, do you do back order?

We currently do not do backorder as most items are manually source and brought in from overseas, however if you find yourself sleepless over it, please do not hesitate to contact us or email us at sales@theblackdogstore.com and we will try our best to assist you with your request.